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Cancellation Policy

As a new or current guest we ask that you accept the terms of our cancellation policy below. You can conveniently accept our terms when booking with us via online booking system, if the appointment was made via telephone you can accept our terms in your confirmation email 'New Guest Form' or will be asked to accept the terms at the time of your service. 

Thank you for respecting our time.

*A credit card is required to hold your appointment when booking online, when filling out your 'new guest intake form' via email or at the salon when checking in. If there is no credit card on file, your stylist will contact you to assist you in paying via the telephone. If we are unable to reach the guest for payment, the guests account will show a balance in the amount due. This balance must be paid before next service is rendered.*

 

We understand guests occasionally need to modify or cancel their appointments. Should you need to cancel or reschedule your appointment we ask for at least 24 hours notice.

 

If less than 24 hour notice is given, the guest will be charged 50% of the scheduled service.

 

Guests who “No- Show” for their scheduled appointment will be charged 100% of the scheduled service.

 

Please note that appointments made within 24 hours may instead be cancelled or modified at least 4 hours prior to the appointment time in order to avoid a charge of 50% of the service.

 

Please note that if you are over 15 minutes late for your scheduled appointment we may have to reschedule or adjust your service if it cannot all be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and will be charged 100% of the scheduled service.

 

We understand that accidents and emergencies happen that prevent 24 hour notice for cancelling or rescheduling your appointment.

Clients will be given one (1) grace appointment for late scheduling changes, cancellations, or no-shows.

To assist in keeping guests aware of their appointment times, email reminders and confirmations are sent through our automated system. Text reminders and confirmations are available, but you must opt in in order to receive them.

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